My membership purchase completed, but access is missing
What happened
Apple App Store or Google Play can complete a membership purchase before Vuvie finishes activating access.
What to do
- Force-close and reopen the app.
- Open Membership and tap Restore in the top-right corner.
- Confirm the device is signed in to the same Apple Account or Google Account that made the purchase.
- If membership still does not appear, contact us with a screenshot of the app-store receipt.
Include the store receipt and the time of purchase — that is what lets us match the charge to your account.
Was this article helpful?
7 out of 7 found this helpful
Still need help?
Contact Us